Monday, February 2, 2009

Costumer service

Was at a costumer’s home today that had phone jacks stop working. I found in the basement a junction with the phone lines and TV cable in it. The phone lines all where plugged in to a small jack field with RJ45s all where loose and just hanging there. I plugged them back in but the little plug lock did not work on any of them. Who ever wired the house used the wrong plugs and they did not mach the plugs. I did get them to plug back in and stay but sooner or later there work there way out. With no slack in the cables there was no way to repair the ends with out splicing on new cable and ends. But the home owner did not want to pay us to do that. So I suggested he call the contractor to see if he would warranty the work on a 3 year old house? He said he would.

2/2/2009 4:47 PM

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